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Privacy Policy

INTRODUCTION

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our psychology services or visit our website. We are committed to protecting your privacy and handling your personal information in a respectful, confidential, and lawful manner.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

Personal information is information or an opinion that identifies you or could reasonably identify you. The types of personal information we may collect include:

  • Your name, date of birth, address, email address, and phone number

  • Medicare number or private health insurance details (where applicable)

  • Emergency contact details

  • Referral information from medical practitioners or other health professionals

  • Health information, including psychological assessments, treatment notes, diagnoses, and correspondence

  • Appointment details, billing information, and payment records

  • Information you provide via our website contact forms or email enquiries

 

Health information is considered sensitive information under Australian privacy law and is afforded a higher level of protection.

How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you during appointments, assessments, or correspondence

  • Through online forms on our website

  • Via telephone, email, or written communication

  • From third parties such as GPs, specialists, schools, or other health providers (with your consent)

  • From insurers or Medicare where relevant to billing

 

Where reasonable and practicable, we will collect information directly from you.

Purpose of Collecting Personal Information

We collect and use your personal information for purposes including:

  • Providing psychological assessment, treatment, and support

  • Managing appointments and client records

  • Communicating with you about your care

  • Processing payments and rebates

  • Complying with legal, ethical, and professional obligations

  • Quality assurance, training, and supervision (with identifying details removed where possible)

 

We will only use your information for the primary purpose for which it was collected, or for related purposes you would reasonably expect.

Disclosure of Personal Information

We do not share your personal information unless:

  • You have provided consent

  • It is required or authorised by law

  • It is necessary to prevent a serious threat to your life, health, or safety, or that of another person

  • It is required for billing purposes (e.g. Medicare, private health insurers)

  • It is shared with other health professionals involved in your care (with consent)

 

We do not sell or rent your personal information to third parties.

Confidentiality and Legal Exceptions

All client information is treated as confidential. However, there are limited circumstances where confidentiality may be breached, including:

  • Risk of serious harm to you or others

  • Suspected child abuse or neglect (mandatory reporting obligations)

  • A legal requirement such as a subpoena or court order

  • Professional supervision or consultation (with identifying details removed where possible)

 

Where possible, we will discuss these situations with you before any disclosure occurs.

Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

  • Secure electronic practice management systems

  • Password protection and encryption where appropriate

  • Locked filing cabinets for any paper records

  • Access restrictions to authorised personnel only

 

We retain client records in accordance with legal and professional requirements and securely destroy information when it is no longer required.

Accessing and Correcting Your Information

You have the right to request access to your personal information and to request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests for access should be made in writing. In some cases, access may be limited where providing access could pose a serious threat to health or safety, or where permitted by law.

Website Use and Online Data

When you visit our website, we may collect non-identifying information such as:

  • Browser type and device information

  • Pages visited and time spent on the site

  • IP address (where applicable)

 

This information is used for website analytics and improvement purposes only. Our website may use cookies to enhance user experience. You can disable cookies through your browser settings.

Complaints

If you have concerns about how your privacy has been handled, please contact us directly so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our website.

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